Warranty Requirements

1.Please back up your data regularly. Our warranty covers repairs, not data recovery or backup. We are not liable for any data loss on malfunctioning products.
2.Customers handle freight and insurance costs. Post-RMA, we cover return expenses, excluding local customs duty.
3.Warranty excludes damage from misuse or abnormal use.
4.Products are warranted from the original purchase date. If proof is unavailable, eligibility is based on the serial number. Second-hand purchases aren't covered.
5.SSD warranties are based on earlier expiration between manufacturing date or TBW. 
6.If your product isn't sold by TEAMGROUP or the label isn't recognized, our team makes the final warranty assessment.
7.For certain products, we'll provide a new replacement if the item is end-of-life or out of stock. Please note the received product may differ from the original.
8.External / Portable SSD must be returned together with all accessories (including protective cases, cables, etc.) for warranty service.
9.In the event of a non-delivery return for warranty replacement, you'll be responsible for additional shipping charges for reshipment. 
10.Any changes to personal information must be requested by email and confirmed by our Customer Service team; notes included inside the RMA package will not be accepted.