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Repair FAQ
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I Can't Find My Country While Applying RMA?
There are certain countries that require prior government authorization before exports, and certain countries where exports are entirely prohibited. Please contact the original reseller or vendor of purchase for product technical support and warranty returns. If the original channel is no longer in business or unavailable, please contact TEAMGROUP customer service via email: rma@teamgroup.com.tw.
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Can You Help Me Retrieve The Data from My Failed Product?
TEAMGROUP Limited Warranty does not cover data loss or costs related to data recovery. Data on returned products will be lost while repairing process. Any required data recovery service must be completed before requesting an RMA from TEAMGROUP.
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Where Can I Take My TEAMGROUP Product to Get Repaired?
Upon generating an RMA (Return Materials Authorization), an order acknowledgement will be sent to you, including your assigned RMA number. Kindly proceed with returning the defective product to the designated return location as provided. Nevertheless, we highly advise reaching out to your initial reseller or vendor for further assistance regarding after-sales support.
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How To Apply RMA If There Is No S/N On The Product?
If your product lacks a serial number (S/N) or W/N number, you may utilize the Part Number (Part No.) as a suitable alternative. In case your product label contains a W/N number, it can be used as an alternative to the serial number. Please refer below information:
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Do I Need to Register My Product?
No. Your receipt is the only proof of purchase that you need to validate the limited warranty that accompanies your Product. If you are unable to present the proof of purchase, the S/N on the product is mainly used.
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What To Do If The Computer Shows “cannot Delete Data” Or “format Card” As Card Is Used?
Please verify that the write-protect lock of the card is off. If the problem persists, please change another card reader to shoot machine trouble. If so, please contact customer service for RMA process.
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Why Formatting Is Necessary Before Using Memory Card?
The format for optimal usage might be different based on the devices. To ensure the proper work of the card, please do the formatting before applying to the device.
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The USB Disk Is Correctly Detected By The Pc, But It Is Not Displayed In My Computer. How Can I Solve This Problem?
This is probably because your USB disk and another drive (e.g. web drive) use the same drive letter. To solve the problem, follow the instructions below to change the drive letter of your USB disk. Please follow: Right click[Management] Select [Disk management] Right-click the USB disk and select the Change Drive Letter and Path option from the function menu.
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If One of The Eight Packaged Ram Is Damaged, Can I Apply For RMA For The One Ram?
To ensure consumers can use all eight RAMs, TEAMGROUP will repair the entire packaged product and test for compatibility and functionality. As such, TEAMGROUP will not accept repair applications for a single RAM and will only issue a RMA case for the entire product.
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What Should I Be Aware Of When Upgrading Memory Or Using Dual/quad Channel Memory?
Dual/quad channel technology for computer system requires using two/four sets of similar capacity and spec of memory modules to achieve better performance and stability. When you are upgrading your system’s memory, suggest to upgrade using dual/quad channel memory kit to avoid compatibility issues such as unable to boot up or system crash.
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What To Do If Solid State Drive (SSD) Is Detected Correctly By The Computer, But Is Not Displayed On “my Computer” Folder?
For such situation, duplication of drive letter with another disk device might occur. This problem may be addressed by changing the drive letter of SSD. Click "Start" key on the bottom left corner of the screen Click "Do" Enter disk management. MSc, followed by pressing "OK" Click SSD with the right key, followed by selecting "Change Drive Letter or Path" Click "Edit" Reassign available drive letter for SSD Click "OK"
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What Is Wear-leveling?
Due to limitations in data writing/erasing times of the Flash memory, SSD firmware is designed with wear-leveling technology so as to extend product life and service time. Also referred to as storage block writing/erasing leveling, the wear conditions of each block are leveled equally for the optimal extension of product life to meet system requirements.
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