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Repair FAQ
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Why is the storage capacity displayed on a computer always less than the labeled capacity?
The reason why the storage capacity displayed on a computer is always less than the actual capacity is due to the difference in calculation methods. Computers use a binary system for storage calculation, where 1GB is equal to 1024 × 1024 × 1024 = 1,073,741,824 bytes (since 1024 is 2 to the power of 10). Therefore, a storage device labeled as 128GB actually has a capacity of 128,000,000,000 bytes. When this is converted to the binary system used by the computer, it becomes: 128,000,000,000 ÷ 1,073,741,824 ≈ 119.2GB. Additionally, TEAMGROUP reserves 3% to 5% of the total capacity for device firmware and data storage management, which helps to improve the product's reliability and lifespan. The actual usable capacity can be calculated as follows: Actual usable capacity = (Labeled capacity ÷ 1,073,741,824) × 95% ~ 97% (GB)
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Memory QVL Compatibility Query Tutorials on TEAMGROUP's Official Website
When assembling a PC and choosing memory, I often hear people say: "Check the memory QVL information before buying". If the memory and motherboard do not pass the QVL compatibility test, the system may be unstable and crash occasionally during use; moreover, it may not boot up normally. Thus, checking QVL compatibility has become a very important step. This time we will teach you how to use the QVL compatibility query function in the TEAMGROUP's official website. Table of Contents What is QVL? Guidelines for QVL Compatibility Query Function on TEAMGROUP's Official Website Tutorials on Using the Motherboard Compatibility Query Tutorials on Using the TEAMGROUP Product Compatibility Query Summary What is QVL? First of all, I would like to explain to you what QVL is all about. On the official website of each motherboard, you will see the compatibility list or hardware support list. This is the so-called "QVL Compatibility List”. The QVL of motherboards usually covers CPU, RAM, SSD, etc. Due to the large number of memory brands and various frequency specifications, there are many differences in frequency, timing and other specifications for the same model of memory. If the motherboard and memory do not pass the QVL compatibility test, there is a high chance that the system will not be stable or even boot up. Thus, once the brands passed the stability and compatibility tests, they place the passed products on the QVL list. Guidelines for QVL Compatibility Query Function on TEAMGROUP's Official Website In addition to checking memory QVL compatibility through the official websites of motherboard brands, such as MSI, ASRock, GIGABYTE, ASUS, and BIOSTAR, TEAM GROUP actually updates the compatibility database on its website after sending various types of memories to various motherboard manufacturers for testing. After entering the TEAMGROUP website, click on the Support Services page and then select Compatibility Query to see the compatibility query screen. ∆ Select "Support". ∆ Select Compatibility Query in Support. ∆ You may now use the Compatibility Query or QVL query function. Tutorials on Using the Motherboard Compatibility Query If you have already determined what motherboard you want to use, you can directly use motherboard query and set up the motherboard brand, chipset, and motherboard model. You can see which TEAM GROUP memory has passed the compatibility test with the selected motherboard. Furthermore, you can set up the product series, memory capacity, timing, and other specifications with the filters on the left. ps. The compatibility query function is also available for SSD products. ∆ You can specify the motherboard model number for direct query, and then select the memory specification from the filter on the left. Tutorials on Using the TEAMGROUP Product Compatibility Query One day, if you see a TEAMGROUP memory on sale at a certain sales channel and want to see which motherboards this memory is compatible with, I recommended you to use the Search by Team Group Products to get a quicker result. For example, to inquire about the T-FORCE Delta RGB DDR5 6400 CL40 2x 16GB memory with special price, go to the official website of T-FORCE Delta RGB DDR5 and click on the product information at the bottom of the memory website. Find T-FORCE Delta RGB DDR5 6400 CL40 2x 16GB memory in the Ordering Information section under Product Information and copy the Team P/N code for that model. ∆ Choose the memory you want to buy and note its specifications and model number. ∆ Find the official website of the memory model and click Product Information at the bottom of our official website. ∆ Locate the model number in the Ordering Information section under the Product Information and copy the Team P/N number. Copy the Team P/N code into the Search by Team Group Products to see which motherboards have passed the QVL compatibility test for this set of memory! For further selection, you can choose the brand / chipset / motherboard model from the filters on the left to easily pick the motherboard you want to find. ∆ TEAMGROUP Product query function is also another way to have a quick look. Summary Sometimes the memory is not in the motherboard's QVL compatibility report, but XMP / EXPO can still be opened smoothly and stably. Apart from the fact that you may be lucky to have a good motherboard or CPU, it is also possible that the motherboard manufacturer has already tested the QVL compatibility test, but the motherboard manufacturer has not updated the QVL compatibility report. Thus, I would like to teach you how to use the compatibility query function on the official website of Team Group to give you a confidence boost.
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I Can't Find My Country While Applying RMA?
There are certain countries that require prior government authorization before exports, and certain countries where exports are entirely prohibited. Please contact the original reseller or vendor of purchase for product technical support and warranty returns. If the original channel is no longer in business or unavailable, please contact TEAMGROUP customer service via email: rma@teamgroup.com.tw.
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Can You Help Me Retrieve The Data from My Failed Product?
TEAMGROUP Limited Warranty does not cover data loss or costs related to data recovery. Data on returned products will be lost while repairing process. Any required data recovery service must be completed before requesting an RMA from TEAMGROUP.
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Where Can I Take My TEAMGROUP Product to Get Repaired?
Upon generating an RMA (Return Materials Authorization), an order acknowledgement will be sent to you, including your assigned RMA number. Kindly proceed with returning the defective product to the designated return location as provided. Nevertheless, we highly advise reaching out to your initial reseller or vendor for further assistance regarding after-sales support.
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How To Apply RMA If There Is No S/N On The Product?
If your product lacks a serial number (S/N) or W/N number, you may utilize the Part Number (Part No.) as a suitable alternative. In case your product label contains a W/N number, it can be used as an alternative to the serial number. Please refer below information:
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Do I Need to Register My Product?
No. Your receipt is the only proof of purchase that you need to validate the limited warranty that accompanies your Product. If you are unable to present the proof of purchase, the S/N on the product is mainly used.
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What To Do If The Computer Shows “cannot Delete Data” Or “format Card” As Card Is Used?
Please verify that the write-protect lock of the card is off. If the problem persists, please change another card reader to shoot machine trouble. If so, please contact customer service for RMA process.
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Why Formatting Is Necessary Before Using Memory Card?
The format for optimal usage might be different based on the devices. To ensure the proper work of the card, please do the formatting before applying to the device.
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The USB Disk Is Correctly Detected By The Pc, But It Is Not Displayed In My Computer. How Can I Solve This Problem?
This is probably because your USB disk and another drive (e.g. web drive) use the same drive letter. To solve the problem, follow the instructions below to change the drive letter of your USB disk. Please follow: Right click[Management] Select [Disk management] Right-click the USB disk and select the Change Drive Letter and Path option from the function menu.
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If One of The Eight Packaged Ram Is Damaged, Can I Apply For RMA For The One Ram?
To ensure consumers can use all eight RAMs, TEAMGROUP will repair the entire packaged product and test for compatibility and functionality. As such, TEAMGROUP will not accept repair applications for a single RAM and will only issue a RMA case for the entire product.
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What Should I Be Aware Of When Upgrading Memory Or Using Dual/quad Channel Memory?
Dual/quad channel technology for computer system requires using two/four sets of similar capacity and spec of memory modules to achieve better performance and stability. When you are upgrading your system’s memory, suggest to upgrade using dual/quad channel memory kit to avoid compatibility issues such as unable to boot up or system crash.
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What To Do If Solid State Drive (SSD) Is Detected Correctly By The Computer, But Is Not Displayed On “my Computer” Folder?
For such situation, duplication of drive letter with another disk device might occur. This problem may be addressed by changing the drive letter of SSD. Click "Start" key on the bottom left corner of the screen Click "Do" Enter disk management. MSc, followed by pressing "OK" Click SSD with the right key, followed by selecting "Change Drive Letter or Path" Click "Edit" Reassign available drive letter for SSD Click "OK"
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What Is Wear-leveling?
Due to limitations in data writing/erasing times of the Flash memory, SSD firmware is designed with wear-leveling technology so as to extend product life and service time. Also referred to as storage block writing/erasing leveling, the wear conditions of each block are leveled equally for the optimal extension of product life to meet system requirements.
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