Warranty Policy

• Identifying Original Products
  For all products manufactured by Team Group, there is a series legally applied and registered product trademarks attached on the packaging or on the product itself, which could be used for customers to identify original Team Group products. These trademarks enjoy all rights protected by the laws which cannot be used illegally and for the counterfeit purpose.
• Limitation of Liability
  TEAMGROUP is not obligated to compensate for any consequential, indirect, incidental losses, such as loss of revenue, loss of business investment, loss of goodwill or hindrance to business interrelationship, incurred by the purchaser of the product or the third party’s software, connected equipment or stored data due to product defects. Nor are we responsible for any damage or malfunction of other equipment caused by our products. TEAMGROUP’s sole and maximum liability is to repair or replace the product or refund the money and is at TEAMGROUP’s sole discretion.
• Warranty Applicability
  TEAMGROUP’s warranty terms and conditions only apply to consumers who have purchased our products through legitimate sales channels. It does not apply to those who repurchased TEAMGROUP products through second-hand resale.
• Definition of Duration of Warranty
  The warranty period of TEAMGROUP’s product starts from the date of the purchase. Customers must present Invoices or shipping documents must be presented when claiming warranty. If such document(s) cannot be presented, TEAMGROUP will determine based on the product serial number.
• Limitation Clause

  5.1 Manufactured products misused or abused due to non-compliance with the product manual.
  5.2 Any damage caused by accidents, man-made damage, computer malfunction, unauthorized removal, natural disasters or other abnormal uses.
  5.3 Damage caused by changing components or using accessories, installation, attachment, expansion, modification, repair, disassembly.
  5.4 Any damage caused by a computer virus.
  5.5 Any damage resulting from electronic/electromagnetic pressure and interference, unstable or misused power supply, and static electricity, etc.
  5.6 Any damage caused by exposure to improper environments for the specified device, such as high temperature, high humidity, etc.
  5.7 Any damage caused by mishandling during the transportation to TEAMGROUP for repair.
  5.8 TEAMGROUP does not warrant, and shall not be responsible for any loss of data/software stored or installed in any manufactured products, including returned units.
  5.9 Any damage caused by any research or development usage or professional testing/examination.
  5.10 Warranty labels, product serial numbers, or tamper-evident labels are altered, damaged, or unclear. In order to determine the correct warranty date, all labels on the SSD (whether QR code labels or S/N labels) must not be removed, any labels missing or moved may result in void warranty.

  man-made damage :
  

• Warranty Policy of Consumer Products

  Duration of WarrantyThis warranty is only applicable to the original purchasers who own TEAMGROUP’s products. This warranty is non-transferable. The warranties and terms of the products listed herein are subject to change without notice. The purchaser should check your product manual or contact the retailer or distributor where the product was sold to confirm the expiration date of the warranty.
  
  TEAMGROUP always adopts the pioneering techniques to ensure the products can satisfy market’s demand, so possibly announces the changes of products or the EOL models aperiodically. Please refer to the page of EOL product list as the following hyperlink; related rules of warranty, please refer to the detail of number 08 “ Repair and Replacement Guidelines.

  Memory modules

  All TEAMGROUP's “Team” brand memory modules have limited warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period.
  This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

  • Duration of Warranty

  Duration**	Brand	Series
  Lifetime warranty*	TEAMGROUP	All DDR1~DDR5 series
  	T-FORCE	All DDR4 and DDR5 series
  	T-CREATE	All DDR4 and DDR5 series

  USB flash drives

  All TEAMGROUP's “Team” brand USB flash drives have limited warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period.
  This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers' a right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

  • Duration of Warranty

  Duration**	Brand	Series
  Five-Year (5-yr) Warranty*	TEAMGROUP	USB3.2 GEN2 C212
  Lifetime warranty*	TEAMGROUP	USB2.0: C221,C182,C173,C171,C161,C153,C141 USB3.2: C188,C186,C183,C175,C162,C155,C145,C222,C211,C201,T193,T183 USB OTG: M141, M211
  	T-FORCE	SPARK RGB,SPARK LED

  
  **How to check the manufacture date by the date code.
  The date code will be laser engraved on the back of the USB connector.
  e.g. USB Drive- “2112” represents the 12th week of 2021.
  
   

  Memory cards

  All TEAMGROUP's “Team” brand memory cards have limited warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period.
  This lifetime warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.
  Video shooting, security system, surveillance system, and continuous video monitoring devices are not covered by the warranty.

  • Duration of Warranty

  Duration**	Brand	Series
  Two-Year (2-yr) Warranty*	TEAMGROUP	High Endurance Micro SD
  Five-Year (5-yr) Warranty*	TEAMGROUP	Dash Micro SD
  	T-CREATE	EXPERT SD Card, EXPERT CFexpress (Plus) Card
  Lifetime warranty*	TEAMGROUP	Micro SD: C10, U1, Go, Classic, Elite, Pro, Pro Plus
  	T-FORCE	Gaming A2
  	T-CREATE	Micro SD: EXPERT S.M.A.R.T

  
  **How to check the manufacture date by the S/N.
  The date code will be laser engraved on the back of the SD or Micro SD card.
  e.g. SD Card- “2018” represents the 18th week of 2020.
  Micro SD Card- “2021” represents the 21st week of 2020.
  
   

  SSD series

  All TEAMGROUP's “Team” brand solid state hard drives have limited warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period.
  This warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

  • TEAM SSD provides limited warranty or TBW warranty base on which occurs first. If the product specification has different versions, or TBW differs, the warranty will follow the version upon purchasing. TEAMGROUP has its rights to conclude the final decision. In order to determine the correct warranty date, all labels on the SSD (whether QR code labels or S/N labels) must not be removed, any labels missing or moved may result in void warranty.
  • If the TBW stats differ due to different software, please refer to “TEAM SMART TOOL” for official judgement.
  • Duration of Warranty

  Duration**	Brand	Series
  Three-Year (3-yr) Warranty*	TEAMGROUP	AX Series, CX Series, EX Series, GX Series, L5 LITE, L5 LITE 3D, L3 EVO, MS30, QX, PD400, PD1000
  	T-FORCE	DELTA MAX Series, DELTA Series, VULCAN Series, TREASURE TOUCH
  	T-CREATE	CLASSIC 2.5" SATA
  Five-Year (5-yr) Warranty*	TEAMGROUP	MP33,MP33Q,MP33 PRO,MP34, MP34Q, MP34S, MP44, MP44L, MP44S
  	T-FORCE	CARDEA Z440, A440, Z44Q, Z44L, A440 PRO, A440 PSS, M200, Z44A3, Z44A5, Z44A7, Z540
  	T-CREATE	CLASSIC PCIe
  Twelve-Year (12-yr) Warranty*	T-CREATE	EXPERT Series (2.5" SATA, PCIe)

  Mobile Accessories

  All TEAMGROUP's “Team” brand mobile accessories have warranty service, which means that from the day of purchase if the product is damaged due to natural causes, customers can enjoy free maintenance services within the warranty period.
  This warranty might not apply to customers in certain countries or states due to conflict of laws, but this limited lifetime warranty does not affect customers right to enjoy the longest warranty period allowed by law in those areas. Please read carefully the related disclaimer or limited liability clauses of this policy.

  1-year Warranty: Power Bank Series, Wireless Charging Series, Cable Series, OTG-M141

  AIO Liquid Cooler

  • If there are damages to the AIO Liquid Cooler within the scope of the warranty and warranty period, you may file an application to replace components. Consumable accessories such as adapter cords, adapters, power cords, screws, clasps, and gaskets are not within the scope of the warranty.
  • TEAMGROUP reserves the right to withhold warranty services if the serial number has been removed, damaged or cannot be identified due to intentional obstruction.
  • The warranty does not cover the product's software or any damages caused by misuse, natural or artificial disasters, unauthorized changes, repairs, reassembly, or alterations. Please install the AIO Liquid Cooler according to instructions from the attached manual or the TEAMGROUP website.
  • The warranty does not cover malfunctions or failures from external factors such as dust, humidity, liquid damage, or damages from improper shipping and handling (please make claims to the shipping company).
  • TEAMGROUP applies pioneering technology to update products to ensure TEAMGROUP can meet market demands. As such, TEAMGROUP reserves the right to make changes and alterations or terminate outdated models without prior notice. If the model is discontinued, TEAMGROUP reserves the right to decide whether to repair the product or replace the product with an equivalent product. In the event that there are no equivalent products, TEAMGROUP may choose to refund you with an amount less than the purchase price or equivalent to the product's current value.
  • For any matters not mentioned herein, please feel free to contact https://support.teamgroupinc.com/en/support/ and provide a detailed description of your problems and proof of purchase.
• Standard Procedure of Claiming Warranty

  For damage caused by deficient manufacturing processing or poor materials, TEAMGROUP will take responsibility for providing free maintenance. The procedures are as follows:
  Send the defective product back to the TEAMGROUP dealer where it was purchased. Fill out the maintenance form of TEAMGROUP dealer, in which specify in detail the product’s model, serial number, date of purchase and describe the trouble you came across. The repair number must be marked on the outside of the package when sending the product. If you have proof of purchase, please attach the proof of purchase to confirm the warranty period, and wrap the product in bubble wrap and protect it with a box to prevent the collision and falling during transportation, which will be classified as human damage and warranty repairs will not be accepted. We will reserve the right to claim warranty if package has been damaged due to man-made abnormal situation. After we receive and confirm the product requested for maintenance if the damage is due to the deficient manufacturing process or poor materials, we will immediately send you a well-functioned product to save your waiting time. Regardless of the replacement or refund, the products and accessories sent for repair will become the property of TEAMGROUP.

  In the US and Canada, local RMA sites are available for efficient RMA management. However, customers from other countries must ship their RMAs to TEAMGROUP in Taiwan. Both the customer and TEAMGROUP share the responsibility of covering the one-way shipping cost. Please note that unexpected local charges, such as customs fees or import duties, may apply and are determined by local customs authorities.

• Repair and Replacement Guidelines

  Customers with TEAMGROUP manufactured products are entitled to repairs or replacement of product within the duration of the warranty. Replacement products are guaranteed to have similar or exact specification items and components. In the event of a warranty request for a product that has been discontinued or is no longer serviced, TEAMGROUP will, at its discretion, offer a comparable substitute product instead of repairing the item under warranty.
  As for products that are no longer under production and unable to be maintained a refund of depreciated market price will be made to the product purchaser. To continuously improve the quality and performance of our products, TEAMGROUP reserves the right to change the appearance, content or specifications of our products without prior notice.

• Disclaimer
  Those clauses mentioned above are the complete warranty of TEAMGROUP products and cover all other paper or oral guarantees. TEAMGROUP will not provide any guarantees other than those mentioned above. Under the extent permitted by law, any implied product warranty or special purposes will not be recognized; warranty will also not be given under illegal circumstances. Whether it’s expressed or implied warranty conditions, they are only valid within the warranty period mentioned above; laws in some regions, states (provinces), countries or other jurisdictions, do not allow the exclusion of implied warranty, advertising of lifetime warranties or limiting the length of the warranty periods.

  TEAMGROUP will like to remind consumers who purchased products with lifetime warranties, that because the laws in certain countries or regions do not allow the warranty period to be longer than the maximum time limit permitted by law, therefore, this is a disclaimer for TEAMGROUP’s description and advertising of lifetime warranties longer than the maximum length allowed by those laws. The disclaimer of this lifetime warranty does not affect your statutory rights as a consumer or any technical support and services provided by TEAMGROUP.

  TEAMGROUP products are not authorized to be used on life support equipment and their components, or for any relative applications that might cause injury or death to humans due to product malfunction or defects.

  TEAMGROUP is exempt from all responsibilities for death or injury of anyone, damage caused to anything or when products are applied on, including but not limited to, military or military-related equipment, traffic control equipment, disaster prevention systems and medical treatment or any medical treatment related equipment. If you have these types of intended use and purpose, please make sure to contact TEAMGROUP to find suitable parts for the applications mentioned above. The purpose of this disclaimer is not to restrict or exclude the responsibility of death or injury caused by TEAMGROUP’s own fault or misrepresentation.

  Under the maximum extent permitted by law, TEAMGROUP cannot be held responsible for any damage, expenditure, data loss, loss of income, loss of savings, loss of profit, or any other accident or collateral damage caused to the product purchaser or end-user customer for purchasing, using or unable to use TEAMGROUP's product. This remains applicable even if TEAMGROUP Inc. has been told about the possibility of damage occurring.