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Repair FAQ
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Why is the storage capacity displayed on a computer always less than the labeled capacity?
The reason why the storage capacity displayed on a computer is always less than the actual capacity is due to the difference in calculation methods. Computers use a binary system for storage calculation, where 1GB is equal to 1024 × 1024 × 1024 = 1,073,741,824 bytes (since 1024 is 2 to the power of 10). Therefore, a storage device labeled as 128GB actually has a capacity of 128,000,000,000 bytes. When this is converted to the binary system used by the computer, it becomes: 128,000,000,000 ÷ 1,073,741,824 ≈ 119.2GB. Additionally, TEAMGROUP reserves 3% to 5% of the total capacity for device firmware and data storage management, which helps to improve the product's reliability and lifespan. The actual usable capacity can be calculated as follows: Actual usable capacity = (Labeled capacity ÷ 1,073,741,824) × 95% ~ 97% (GB)
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What To Do If The Computer Shows “cannot Delete Data” Or “format Card” As Card Is Used?
Please verify that the write-protect lock of the card is off. If the problem persists, please change another card reader to shoot machine trouble. If so, please contact customer service for RMA process.
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Why Formatting Is Necessary Before Using Memory Card?
The format for optimal usage might be different based on the devices. To ensure the proper work of the card, please do the formatting before applying to the device.
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The USB Disk Is Correctly Detected By The Pc, But It Is Not Displayed In My Computer. How Can I Solve This Problem?
This is probably because your USB disk and another drive (e.g. web drive) use the same drive letter. To solve the problem, follow the instructions below to change the drive letter of your USB disk. Please follow: Right click[Management] Select [Disk management] Right-click the USB disk and select the Change Drive Letter and Path option from the function menu.
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What Should I Be Aware Of When Upgrading Memory Or Using Dual/quad Channel Memory?
Dual/quad channel technology for computer system requires using two/four sets of similar capacity and spec of memory modules to achieve better performance and stability. When you are upgrading your system’s memory, suggest to upgrade using dual/quad channel memory kit to avoid compatibility issues such as unable to boot up or system crash.
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What To Do If Solid State Drive (SSD) Is Detected Correctly By The Computer, But Is Not Displayed On “my Computer” Folder?
For such situation, duplication of drive letter with another disk device might occur. This problem may be addressed by changing the drive letter of SSD. Click "Start" key on the bottom left corner of the screen Click "Do" Enter disk management. MSc, followed by pressing "OK" Click SSD with the right key, followed by selecting "Change Drive Letter or Path" Click "Edit" Reassign available drive letter for SSD Click "OK"
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What Is Wear-leveling?
Due to limitations in data writing/erasing times of the Flash memory, SSD firmware is designed with wear-leveling technology so as to extend product life and service time. Also referred to as storage block writing/erasing leveling, the wear conditions of each block are leveled equally for the optimal extension of product life to meet system requirements.
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