Home
Repair FAQ
-
I Can't Find My Country While Applying RMA?
There are certain countries that require prior government authorization before exports, and certain countries where exports are entirely prohibited. Please contact the original reseller or vendor of purchase for product technical support and warranty returns. If the original channel is no longer in business or unavailable, please contact TEAMGROUP customer service via email: rma@teamgroup.com.tw.
Click : 1496 -
Can You Help Me Retrieve The Data from My Failed Product?
TEAMGROUP Limited Warranty does not cover data loss or costs related to data recovery. Data on returned products will be lost while repairing process. Any required data recovery service must be completed before requesting an RMA from TEAMGROUP.
Click : 1030 -
Where Can I Take My TEAMGROUP Product to Get Repaired?
Upon generating an RMA (Return Materials Authorization), an order acknowledgement will be sent to you, including your assigned RMA number. Kindly proceed with returning the defective product to the designated return location as provided. Nevertheless, we highly advise reaching out to your initial reseller or vendor for further assistance regarding after-sales support.
Click : 1769 -
How To Apply RMA If There Is No S/N On The Product?
If your product lacks a serial number (S/N) or W/N number, you may utilize the Part Number (Part No.) as a suitable alternative. In case your product label contains a W/N number, it can be used as an alternative to the serial number. Please refer below information:
Click : 37542 -
Do I Need to Register My Product?
No. Your receipt is the only proof of purchase that you need to validate the limited warranty that accompanies your Product. If you are unable to present the proof of purchase, the S/N on the product is mainly used.
Click : 568 -
If One of The Eight Packaged Ram Is Damaged, Can I Apply For RMA For The One Ram?
To ensure consumers can use all eight RAMs, TEAMGROUP will repair the entire packaged product and test for compatibility and functionality. As such, TEAMGROUP will not accept repair applications for a single RAM and will only issue a RMA case for the entire product.
Click : 480 -
This sites uses cookie. Click Continue to accept the use of these cookies. View our cookie Policy.