Product FAQ

• M152 OTG USB FAQ
  Q1. Why can't I input text with the phone's touch keyboard after using TEAM CROSS ？
        This is caused by the abnormal termination of TEAM CROSS. Please refer to the following steps for recovery:
  Step 1. Open the [Settings] menu
  Step 2. Select [Language & input]
  Step 3. Select default options for keyboard and input methods
  Step [1] [2]
  
  
  
  Step [3]
  
  
  Q2. Why can't I connect TEAM CROSS using WiFi?
  Ensure your phone and computer are on the same WiFi hotspot.
  If you are using the TEAM CROSS (WiFi) list to connect to the phone, please tap the refresh button in the upper right corner to get the latest list of phones connected.
  First, successfully connecting your phone and computer via the USB cable; then expand the toolbar and switch to WiFi wireless connection.
  Ensure your phone and computer are successfully connected via USB cable; if the phone is restarted, a USB connection must be successfully reestablished via USB cable in order to use WiFi wireless connection.
  If you have already followed the above instructions and your phone and computer are successfully connected via USB cable, but the WiFi button on the toolbar is still empty (as shown in the red circle); please check if any antivirus software installed on your computer is blocking the wireless connection. Please turn it off and retry.
  
  
  Q3. Why is my phone screen freezing after connecting to WiFi?
   You are probably experiencing poor or disrupted WiFi signals.
  We suggest you use TEAM CROSS via USB cable and turn on the WiFi hotspot on your phone, and then connect your computer to that same WiFi hotspot, therefore your phone and computer will be under the same network environment.
  
  Q4. You have already enabled and allowed USB debugging mode on the phone, but the [Allow USB debugging?] message keeps prompting.
  
  
  
  This is probably caused by the unsuccessful installation of the USB debugging driver. Please connect your computer and phone via USB cable, and then restart TEAM CROSS.
  
  Q5.How to solve [No android device found]?
  First, unlock your phone screen. When your phone screen turns dark or goes to sleep mode, please unlock your screen and you will see the picture as shown above. Please check [Always allow from this computer] and tap [OK].
  If you have already unlocked your phone screen, but still can’t see the prompt window as shown in the picture above; please replug the USB cable connected between the phone and the computer, then the window will appear again.
  If you are using Windows 7, please check the taskbar to see if the driver is still installing; the prompt window will appear on the phone only after the driver is finished installing.
  Please ensure the system time on your computer is accurate. If it is invalid, please adjust the time and restart TEAM CROSS.
  Check if your computer has installed any other phone assistant applications. Please turn them off and restart TEAM CROSS.
  
  Q6. Why I can't connect to TEAM CROSS via USB cable?
  Ensure the display adapters on your computer device manger is not Microsoft Basic Display Adapter. If it is, please go to the website of your display card company, then download and install the latest display card driver.
   
• WHAT TO DO IF DATA "STREAM IS MISSING" ERROR MESSAGE OCCURS IN TRANSFERRING DATA?
  The "Stream Loss" error message usually occurs as data is transferred from a storage device of NTFS format to a Flash drive of FAT or FAT32 format. Generally speaking, such"Stream Loss" message will not result in data damage or miss, so that you can continue without worry. This error message is generated due to automatic generation of "Thumbs.db" file in a folder because of NTFS format. Such error message will not occur by deleting "Thumbs.db" file before copying folder. 
• WHY IS THE CAPACITY OF USB DRIVES DISPLAYED ON THE COMPUTER ALWAYS LOWER THAN THE ACTUAL CAPACITY?
  This is due to a unit capacity conversion issue. Hardware manufacturers usually define 1K=1000 bytes according to decimal, while software providers (ex: Microsoft) define 1K=1024 bytes according to binary.
  
  In addition manufactures retain 3~5% of capacity for firmware, application software, and data storage maintenance. So there is the difference between actual capacity and marked capacity.
• WHEN COPYING FILES TO THE USB DISK, WHY DOES THE “INSUFFICIENT SPACE” MESSAGE SHOW UP EVEN THERE IS ENOUGH SPACE IN THE DISK?
  It is the problem of the FAT system.Most manufacturers formatted the USB disk in FAT file system. If you copy over 255 files to the USB disk at the same time, you can create a new folder or directly re-format the USB disk to FAT32 or exFAT. However, only the FAT format is compatible with most operating systems.
• WHY CAN’T I COPY MORE THAN 130 FILES TO MY USB DISK?
  This is because the default format of your USB disk is FAT16. Format the USB disk again in FAT32.
• WHEN CAN I REMOVE THE USB DISK FROM THE PC SAFELY?
  To safely remove a certain device, please click the Safely Remove Hardware icon.
• THE USB DISK IS CORRECTLY DETECTED BY THE PC, BUT IT IS NOT DISPLAYED IN MY COMPUTER. HOW CAN I SOLVE THIS PROBLEM?
  This is probably because your USB disk and another drive (e.g. web drive) use the same drive letter. To solve the problem, follow the instructions below to change the drive letter of your USB disk.
  Please follow:
  1.Right click[Management]
  2.Select [Disk management]
  3.Right-click the USB disk and select the Change Drive Letter and Path option from the function menu.
• WHAT TO DO IF A FILE OF 6 GB SIZE CANNOT BE COPIED TO A FLASH DRIVE OF 8 GB SIZE?
  FAT 16 file formats can only support 2 GB size for a single file, and FAT32 file format can only support 4 GB size for a single file, so the NTFS or exFAT file format must be used instead for file sizes larger than 8 GB (including 8 GB).
  Please verify your file system format in advance. 
• WHAT ARE THE DIFFERENCES BETWEEN USB 1.0、USB 1.1、USB 2.0、USB 3.0、AND USB3.1?
  The data transfer rate is different.
  USB1. around 187.5KB/Second
  USB1.1 around 1.5MB/Second
  USB2.0 around 60MB/Second
  USB3.0 around 500MB/Second
  USB3.1 up to 1000MB/Second
• WHAT IS OTG?
  OTG, an abbreviation of On-The-Go, acts as a supplementary standard of USB. It allows USB equipment, such as mobile phones, to act as the primary device for direct connection with USB drive, mouse or keyboard.